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Business Process Management
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Frequently Asked Questions
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Frequently asked questions
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Purchasing a Triaster System
What licences are included with each Triaster system?
Is there a fee for use of Process Library sites?
Does the number of viewers of a Process Library affect the fee charged?
What services are offered with each Triaster system?
What are Triaster’s Services Partner Accreditation Standards?
What can be achieved with the 'Start-Up' system?
Who should purchase the ‘Professional’ system?
Why is the ‘Standard’ system the most popular?
How much do each of the Triaster systems cost?
How do I get a quote for a Triaster system?
Can I trial a Triaster system?
How do I purchase a Triaster system?
Where is Triaster based?
Can I meet your customers?
Do you have customers based outside of the UK?
Which industries does Triaster work with?
How long has Triaster been in business?
Does Triaster have a User Group?
Implementing a Triaster System
What is the process once I become a customer?
How long will it take to go live with a Process Library?
How much of the administration of the system can be done by the customers? How much administration work needs to be carried out by Triaster?
How much time do customers need to spend on Library administration?
Can I brand my Process Library and maps with my corporate logo and colours?
What are the design options for a Process Library homepage?
Do you have any out of the box template business processes already mapped out?
How much resource is required to populate a Process Library?
Is it difficult to maintain the Triaster System?
Does the system have to be implemented globally or is there an option for individual areas to use the system as they require?
How do we govern the information which sits within Triaster?
Training and Consultancy
Who is our Triaster contact for arranging training and consultancy?
How much is Process Mapping training
What does the Process Mapping training course cover?
Are travel expenses rechargeable?
Does Triaster offer any services to support a process mapping project?
How do I submit a feature request?
What is a Process Library?
Is it possible to access the Process Library when off-site?
Can a Process Library still be viewed if you have low or no connectivity?
Can I search for processes in my Process Library?
What properties can be displayed in a Process Library?
What is the recommended approach for converting existing process maps into Triaster?
Can I import my existing Microsoft Visio maps into my Process Library? If so, how?
How secure is my Process Library? How is access controlled?
Can we restrict access to content in our Process Library?
What can I report on and what should I be reporting on?
Do I need to store my documents in the Process Library?
What does the Triaster Document Store look like and how is it structured?
Can we extract data from the Triaster platform?
Is a Triaster Process Library compatible with Microsoft SharePoint?
Are Triaster Process Libraries compatible with all common browsers (IE/Chrome/Safari/Edge…)?
Can a Triaster Process Library be used with Active Directory (AD) and ADFS for pass-through authentication/single sign-on/unchallenged access?
How can I find out how many process maps are in my Process Library?
Can I install a Triaster Library On-premises?
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Telephone: +44 (0)870 402 1234
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