This three page case study explains how Spirax Sarco have implemented a process management approach to improve core processes in their business including the customer complaints and escalation processes. This has resulted in some excellent feedback from their customers.


How will this benefit me?

This case study is essential if you are looking to implement continuous improvement in your organisation and are facing the following challenges:

  • ‘We need to deliver more value to our customers’
  • ‘We need to implement a BPM approach which has the customer at its heart’
  • ‘We need people to take ownership of their processes’

If you would like to learn more about the improvements made at Spirax Sarco, simply complete the form on the right.