Caught amid the many demands on us all, it can be a daunting task trying to identify inefficiencies and implement process improvement solutions. However in 2016, the New Charter Group, a housing association with properties in Greater Manchester and the East Midlands, became determined to identify their own process problems and work on finding efficient, effective solutions that would save their organisation valuable time and money.
How will this benefit me?
Find out how New Charter Group overcame three main challenges:
- New Charter calculated that they had to reach a 15% reduction in revenue by 2019/2020.
- This translated into a general reshuffling and restructuring procedure, meaning that the company was lacking resources to stick with the prior, paper-based tenancy process.
- The Service Improvement team wanted to improve client satisfaction and develop an easily accessible customer training guide.
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