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Business Process Management
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Triaster Case Studies
Real business improvement success stories from some of our customers
National Oilwell Varco
Pathway to global Business Process Management and beyond
Starting with a HSE system, NOV have developed Pathway (their Triaster Process Library) into a global BPM system.
Quality driving improvement at the HUB of their business
In early 2015, Eva Newberry was tasked with providing a robust and scalable management system that could support and sustain Equifax’s ongoing quality, improvement and regulatory requirements.
Introducing Process Central - The route map to an Effortless Customer Experience
In 2013, HomeServe established a Transformation Team, tasked with ensuring their customers' experiences would be made effortless.
Cultural Transformation through Organisational Development
Superintendent Dave Hill and Lewis Gabb on transformation at Northamptonshire Police.
Adopting a process management approach.
University of Winchester
Winchester's Journey, Excellence to Lean
In 2005 a new Vice-Chancellor was appointed who, recognising the need for the University to transform itself into a business, decided that Winchester should get back to basics using the EFQM Excellence model.
Lockheed Martin UK Ampthill
On implementing a new QMS, which is now driving process improvement
Achieving...the targets set by the Senior Leadership Team, Touchstone was launched in the summer of 2013, delivering a greatly improved comprehensive QMS.
Delivering an HSE Information Management System
We are very grateful to the project leads who have spent time to share their experiences and lessons learned, in delivering a valuable Health, Safety and Environment (HSE) Information Management System (IMS) to their business.
Continuing to understand and improve our customers' experience.
Superintendent Dave Hill, in conversation.
New Charter Group
How they saved £350k per annum
This case study highlights the extraordinary return on investment achievable from process improvement over just an 18-month period.
Sungard Availability Services
On implementing an award winning Service Management Framework
Sungard AS has implemented a global target operating model for Service Management which is available to all their staff via a Triaster Process Library called Ask PAT.
Balfour Beatty Services Division
Mark Hanson, Management Systems Advisor for Balfour Beatty Services, was a presenter at the 2013 Triaster Customer Experience Exchange. His insightful and interesting overview of their Business Management System's (BMS) journey has been captured here.
Winning more business, reducing costs and delivering more value
Interserve's Process Library 'PRISM', was launched on their intranet (IRIS) in October 2011 and quickly delivered far more benefits than the process accessibility that was their original objective.
Driving excellence through process
It was important to Spirax Sarco to partner with a BPM solution provider who aligned with their way of thinking…They were pleased to find that the (Triaster) software and approach matched their requirements and they felt supported by Triaster's exceptional customer service.
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