This three page case study explains how Spirax Sarco have implemented a process management approach to improve core processes in their business including the customer complaints and escalation processes. This has resulted in some excellent feedback from their customers.

cs-spirax-2.jpg

How will this benefit me?

This case study is essential if you are looking to implement continuous improvement in your organisation and are facing the following challenges:

  • ‘We need to deliver more value to our customers’
  • ‘We need to implement a BPM approach which has the customer at its heart’
  • ‘We need people to take ownership of their processes’

If you would like to learn more about the improvements made at Spirax Sarco, simply complete the form on the right.